Refund policy

Refund Policy

30-Day Return Window

Earth Breeze offers a 30-day money-back guarantee from the date of purchase. If you are not completely satisfied with your order, you may request a refund within this period.

Return Conditions

To qualify for a refund, items must be:

• Unused and in original condition
• In original packaging with all components included
• Accompanied by proof of purchase (order confirmation)

How to Request a Refund

To initiate a return, contact our customer support team at supportearthbreeze@gmail.com with your order number and reason for return. We will provide return shipping instructions. Once we receive and inspect your item, refunds are processed within 5-7 business days to your original payment method.

Refund Exceptions

The following items are not eligible for refund:

• Items used or damaged by customer misuse
• Products purchased during clearance or final sale events
• Digital products or downloads
• Items returned without prior authorization
• Packages returned due to customer address errors

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Questions About Returns?

Reach out to supportearthbreeze@gmail.com for any refund-related questions.